Privacy Policy for 7dgame

1. Introduction

7dgame is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. We recognise that the personal information you share with us is valuable and sensitive, and we take our responsibility to handle it with care extremely seriously.

This Policy applies to all personal data processed by 7dgame in connection with your use of the platform, including data collected during account registration, identity verification (KYC), deposits and withdrawals, gameplay, customer support interactions, and marketing communications. It applies whether you access 7dgame via a desktop browser, mobile browser, or any other device.

This Policy does not apply to third-party websites, services, or applications that may be linked from the 7dgame platform. Those third parties operate under their own privacy policies, for which 7dgame accepts no responsibility.

2. Personal Data We Collect

7dgame collects several categories of personal data depending on how you interact with our platform. The categories of data we collect include, but are not limited to, the following:

2.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify that you meet the minimum age requirement of 18 years)
• Bangladesh National Identity Card (NID) number or passport number, where submitted for KYC verification
• Username and encrypted password chosen at registration
• Profile photograph, where submitted as part of identity verification

2.2 Contact Data

• Bangladesh mobile phone number (used for account communications, OTP verification, and transaction alerts)
• Email address (used for account notifications, support correspondence, and, where consented, marketing communications)
• Residential address (collected during KYC verification; used for address confirmation only)

2.3 Financial and Transaction Data

• Mobile wallet identifiers associated with your bKash, Nagad, Rocket, or Upay accounts
• Bank account details (account name, account number, bank branch) where bank transfer is used as a deposit or withdrawal method
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment references
• Bonus credits received, wagering activity on bonus funds, and withdrawal requests

7dgame does not store full debit or credit card numbers. Card payment data is processed through a PCI DSS-compliant third-party payment processor and is not held on 7dgame's own servers.

2.4 Gaming Activity Data

• Game sessions played, including game title, provider, stakes placed, outcomes, and session duration
• Sports bets placed, including market, selection, odds, stake, and settlement outcome
• Responsible gaming tool settings, including any deposit limits, session reminders, or self-exclusion periods you have set

2.5 Technical and Device Data

• IP address at the time of login and at the time of key account actions
• Device type, operating system, and browser version
• Session timestamps and session duration data
• Cookie identifiers and similar tracking technology data (see Section 8)
• Geolocation data at the country and region level, derived from IP address

2.6 Communications Data

• The content of support tickets, live chat transcripts, and email correspondence you send to the 7dgame support team
• Survey responses and feedback submitted through the platform
• Records of your marketing communication preferences and opt-in/opt-out history

3. How We Collect Your Data

7dgame collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to surveys and promotions.
• Automatically — through cookies, session tracking technology, and server logs as you browse and use the 7dgame platform. This data is collected regardless of whether you are logged in.
• From third-party service providers — including identity verification agencies used for KYC, payment processors used to facilitate your deposits and withdrawals, and fraud prevention services that help us keep your account safe.
• From game providers — including Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, Microgaming, Vivo Gaming, and Playtech, who may share session-level data with 7dgame for the purpose of resolving disputes and maintaining game integrity.

4. Purposes for Which We Process Your Data

The table below sets out the specific purposes for which 7dgame processes your personal data and the categories of data involved in each purpose:

Purpose	Data Categories Used
Account registration and management	Identity data, contact data, device data
Age and identity verification (KYC)	Identity data, contact data, financial data
Processing deposits and withdrawals	Financial data, identity data, contact data
Delivering game and betting services	Gaming activity data, financial data, device data
Fraud prevention and security monitoring	Identity data, financial data, device data, gaming activity data
Anti-money laundering compliance	Identity data, financial data, transaction history
Responsible gaming tool administration	Identity data, gaming activity data, contact data
Customer support	Identity data, contact data, communications data, gaming activity data
Marketing communications (with your consent)	Contact data, communications data, gaming activity data
Platform analytics and improvement	Device data, gaming activity data, technical data

5. Legal Basis for Processing

7dgame processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Performance of a contract: Processing that is necessary to register your account, verify your identity, process your transactions, and deliver the gaming services you have signed up for under the 7dgame Terms and Conditions.
• Compliance with a legal obligation: Processing required to fulfil our obligations under applicable anti-money laundering rules, age verification requirements, and fraud prevention regulations, including our obligation to retain transaction records.
• Legitimate interests: Processing carried out in pursuit of 7dgame's legitimate business interests, including fraud detection, platform security monitoring, responsible gaming tool enforcement, and improving the quality and reliability of our services, provided those interests do not override your fundamental rights.
• Consent: Processing for marketing communications, including promotional emails and SMS notifications about 7dgame offers, bonuses, and seasonal promotions. You may withdraw this consent at any time by contacting [email protected] or using the unsubscribe option in any marketing message.

6. Data Sharing and Third-Party Disclosure

7dgame does not sell, rent, or exchange your personal data with any third party for their own commercial purposes. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

6.1 Game Software Providers

Game providers including Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, Microgaming, Vivo Gaming, and Playtech receive session-level data (player ID, bet history, game outcomes) necessary to operate game rounds, resolve disputes, and maintain game integrity. These providers process data under their own data processing agreements and are contractually prohibited from using it for any purpose other than operating the game.

6.2 Payment Processors

Processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank requires us to share the minimum necessary financial and identity data with those payment providers. Each payment provider processes this data under its own privacy and security policies.

6.3 Identity Verification Services

7dgame uses third-party KYC and identity verification service providers to confirm the identity and age of players. These providers receive identity documents and related data solely for the purpose of completing the verification check. Verification results are shared back to 7dgame; your raw document data is retained by the verification provider under their applicable data retention policy.

6.4 Fraud Prevention and AML

Where required to investigate suspected fraud, money laundering, or other criminal activity, 7dgame may share relevant account and transaction data with fraud prevention agencies, financial intelligence units, or law enforcement authorities. 7dgame will comply with any lawful request from a competent authority to disclose personal data.

6.5 Legal and Regulatory Disclosure

7dgame may be required by law to disclose certain personal data to regulatory bodies, courts, or law enforcement agencies. We will limit any such disclosure to what is strictly required by the applicable legal obligation.

7. Data Retention

7dgame retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following retention guidelines:

• Account and identity data: Retained for the lifetime of your 7dgame account plus a minimum of 5 years after account closure, to meet anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping obligations.
• Gaming activity data: Retained for a minimum of 3 years from the date of the session, for dispute resolution and responsible gaming monitoring purposes.
• Support communications: Retained for 2 years from the date of the last communication, to allow for follow-up and quality monitoring.
• Marketing preferences and consent records: Retained for 3 years from the date of the last interaction, or until you withdraw consent, whichever is earlier.
• Technical and device data (logs): Retained for up to 12 months for security monitoring and fraud investigation purposes, after which they are deleted or anonymised.

When personal data is no longer required for the stated purpose and the applicable retention period has expired, 7dgame will securely delete or anonymise that data in accordance with its data disposal procedures.

8. Cookies and Tracking Technologies

7dgame uses cookies and similar tracking technologies on the 7dgame platform. Cookies are small text files stored on your device by your browser when you visit a website. They serve several functions on the 7dgame platform:

8.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your login session, remember your language and display preferences, and enable the cashier and game-loading functionality to operate correctly. Essential cookies cannot be disabled without breaking the platform experience.

8.2 Analytics Cookies

7dgame may use analytics cookies to collect aggregated, anonymised data about how players navigate the platform — which pages are most visited, where players drop off in the registration flow, and which games are most popular. This data is used solely to improve the platform and is not linked to individual player identities in any reportable output.

8.3 Security Cookies

Security cookies help 7dgame detect and prevent fraudulent login attempts, account takeover, and other security threats. They may record the device fingerprint associated with successful logins to flag unusual access patterns that may indicate unauthorised account access.

You can control cookie settings through your browser's privacy settings. Disabling non-essential cookies will not affect your ability to use the core gaming features of the 7dgame platform, but some convenience features (such as saved preferences) may not function as expected.

9. Security Measures

7dgame implements a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

• SSL/TLS encryption: All data transmitted between your device and 7dgame's servers is encrypted in transit using industry-standard TLS protocols. The presence of HTTPS in your browser's address bar confirms this encryption is active.
• Password hashing: Account passwords are stored using a strong, salted cryptographic hashing algorithm. 7dgame support staff cannot retrieve or read your password in plain text; in the event of a forgotten password, a reset process is initiated rather than a retrieval.
• Access controls: Access to personal data within 7dgame's systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum permissions required to perform their specific job function. All internal data access is logged and subject to audit.
• Two-step verification: Players are encouraged to enable two-step account verification from their profile settings. This adds a second layer of protection beyond the password alone.
• Regular security reviews: 7dgame's technical infrastructure is subject to regular security assessments to identify and remediate vulnerabilities before they can be exploited.

While 7dgame takes all reasonable and practical steps to protect your personal data, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your 7dgame account, please contact [email protected] immediately.

10. Your Data Rights

As a player on the 7dgame platform, you have the following rights in relation to the personal data we hold about you:

• Right of access: You may request a copy of the personal data 7dgame holds about you. We will respond to access requests within 30 days of receipt.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You can update basic profile information directly from your account settings, or contact support for data held in other systems.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe we are processing it unlawfully. Please note that certain data — particularly transaction records and KYC documentation — must be retained for the mandatory periods described in Section 7 and cannot be deleted on request during that retention period.
• Right to restrict processing: You may request that 7dgame restricts the processing of your personal data in certain circumstances, such as while you contest the accuracy of data we hold or while a complaint is under investigation.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for marketing purposes. You may also object to receiving marketing communications at any time by contacting our support team.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, contact the 7dgame data team at [email protected]. Please include your registered Bangladesh mobile number and a description of your request. We may ask you to verify your identity before processing the request to ensure we are dealing with the account holder.

11. Children's Privacy

The 7dgame platform is strictly for adults aged 18 and above. 7dgame does not knowingly collect personal data from any person under the age of 18. Age verification is performed during account registration and, where necessary, during KYC review. If 7dgame becomes aware that a player has provided false age information during registration and is in fact under 18, the account will be permanently closed immediately, all balances will be withheld pending investigation, and all associated personal data will be handled in accordance with our obligations regarding minors.

If you are a parent or guardian and believe that your child has registered on the 7dgame platform, please contact us immediately at [email protected] so that we can take appropriate action. 7dgame takes underage gambling prevention extremely seriously and will respond to all such reports as a priority matter.

12. Third-Party Links and External Services

The 7dgame platform may, from time to time, reference or display content associated with third-party game providers, payment services, or sports data feeds. These third-party services operate under their own privacy policies and data practices, for which 7dgame accepts no responsibility and provides no warranty. Accessing any third-party service through or alongside the 7dgame platform is subject to the privacy policy of that third party.

7dgame does not embed third-party advertising networks, social media tracking pixels, or external ad-targeting scripts on the 7dgame platform. We do not share player behavioural data with any external advertising platform.

13. Updates to This Privacy Policy

7dgame reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we offer. The revised Policy will be posted on this page with an updated "Last Updated" date. For material changes that affect how we process your personal data, 7dgame will provide advance notice via an on-site notification displayed upon your next login.

Your continued use of the 7dgame platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this Policy, you should stop using the platform and contact [email protected] to request account closure.

We encourage you to review this Policy periodically to stay informed about how 7dgame protects your personal data. The version number and effective date at the top of this page indicate the most current version.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or to how 7dgame handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, 365 days a year.

Data enquiries email: [email protected]

Please include your registered Bangladesh mobile number in all correspondence to help us locate your account promptly. Data subject access requests, erasure requests, and objections to processing will be acknowledged within 5 business days and actioned within 30 days of receipt, in line with our data rights obligations.

All privacy-related correspondence will be handled with strict confidentiality and will not be used for any purpose other than resolving your enquiry.